Frequently Asked Questions
What happens on the day of delivery?
You will be contacted in advance to arrange a convenient date.You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided.
For deliveries using our two man delivery service: If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, a re-delivery fee of £49 will be charged. If we are unable to deliver the goods due to there being no safe means of access to the place of delivery we shall be entitled to cancel your order and refund your payments less an aborted delivery fee of £35 levied by our carriers.
The return charge mentioned will be applicable immediately after the items have left our warehouse, ie if the order is cancelled after we have dispatched the item but before delivery to the final destination, the return charge levied by our carriers will still be applicable.
You should also ensure there is a responsible adult in your property to receive, sign & check the furniture. Please note that our delivery staff have been instructed not to leave items un-examined.
What happens if I am out when you deliver?
As all deliveries need to be checked & signed for, we will be unable to leave your furniture and it will be returned to the warehouse.For deliveries using our parcel carrier service: Should you not be available at the time of attempted delivery you will be left a card with details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours the furniture will be returned to us. In this instance an aborted delivery fee of £35, plus a return charge of £50 per box will be levied. The Transport Office will contact you again to arrange a further delivery date & take payment for another delivery.
Can I nominate a day or time for delivery?
With limited storage facilities, we endeavour to deliver your order as swiftly as possible, usually no later than 7-14 days after it becomes available. We would appreciate you accepting delivery on the same basis. We deliver Monday to Saturday in between 9 PM and 6 PM
Can I change my arranged delivery date?
Yes, if we have an alternative slot available and you give us at least 48 hours notice. If you cannot give the 48 hours notice then a rescheduling fee will be due as all our loads are prepared in advance. This fee will be payable in advance before the next delivery is made.
Can you store my furniture?
Sorry, generally no. By delivering goods promptly, as soon as we receive them, we can give you the best value for money. However, under certain circumstances, space permitting, we can sometimes store furniture. All goods would need to be paid for in full and a weekly storage fee would apply after the first four weeks. All storage fees must be settled in full before the delivery is made.
What if my furniture does not fit?
When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Please be aware that a 25% re-stocking fee will apply.
Can I cancel my order?
THIS POLICY ONLY APPLIES TO ONLINE ORDERS! A DIFFERENT POLICY APPLIES FOR ORDERS PLACED IN ONE OF OUR SHOPS
Once you place the order you have 7 days to change your mind and cancel your order FOC
If the order has advanced through the system and it is getting closer to be delivered to you, you have 7 days prior to delivery to cancel the order FOC.
In order to cancel you have to put this in writing at firstname.lastname@example.org
If you cancel your order after the dates stated above we reserve the right to charge you a cancellation fee of 20% of the total cost of the order
Can I collect from you?
Yes, the Transport Office will contact you when the goods are in stock and advise collection times. Please make us aware that you wish to collect the furniture when you place orders.
Do you deliver overseas?
Sorry, No. However, if you wish you can nominate your own shipper. We can deliver to their UK mainland address, or they can collect from us.
How do I pay for my Goods?
You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.
Payment will be taken in full at the time of the order.
The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.
We are entitled to refuse any order placed by you.